A warranty portal that connects owners and subs

Warranty is where good projects go to die

A clean closeout is undone fast if the first warranty call goes unanswered. Owners email a PM who has long since rolled off, the message gets forwarded three times, the original sub can't be reached, and the issue sits open until somebody escalates. By then, the goodwill you built across two years of construction is gone, and the next project at that owner is going to a competitor.

Anyset turns warranty into a managed process. Owners submit claims through a portal scoped to their building. Anyset uses the original submittal log to route each claim to the responsible subcontractor automatically, with SLAs tied to the warranty terms. Status is visible to everyone involved—owner, GC, and sub—so nothing gets lost in someone's inbox, and every action is recorded for audit and dispute resolution.

The cheapest form of business development

Responsive warranty service is the most consistently undervalued business development investment in commercial construction. Owners remember who came back. Anyset makes responsiveness systematic instead of heroic, so your team stays on offense for the next project rather than playing defense on the last one.

How a claim moves through the portal

An owner or facility manager opens the portal, selects the affected system or equipment, and describes the issue—often with photos taken on the spot. Anyset pulls the warranty record, identifies the responsible subcontractor from the original submittal and closeout data, and opens a claim with full context attached: the manufacturer warranty, the installation date, the spec section, the original submittal package, and the contact info for the sub's warranty representative. The sub receives the claim directly, with a deadline tied to the contractual response time, and the owner sees a real status instead of a "we'll get back to you."

The GC stays in the loop without being the switchboard. Dashboards show open claim volume, response times by sub, resolution times by trade, and warranty period exhaustion. When a pattern emerges—repeat claims on a single piece of equipment, a sub who consistently misses response deadlines—your team sees it before the owner has to call.

What the portal handles automatically

• Warranty period tracking. Each warranty has a start date (typically substantial completion or beneficial occupancy) and a duration. Anyset surfaces upcoming expiration windows so owners and GCs can run end-of-warranty walks before coverage lapses.
• Sub routing. Claims route to the correct trade based on the original submittal data, not on a generic "warranty" inbox. When a sub has changed personnel or gone out of business, Anyset flags the gap and offers an escalation path.
• Documentation generation. Every claim builds its own audit trail—initial report, photos, response time, work performed, parts replaced, owner sign-off. That record is available for insurance, litigation, and future capital planning.
• Owner communications. Owners get email updates on every status change so they're never wondering whether a claim is being worked. Communications are branded with your company and include the GC's contact info as a fallback.